1.0 Privacy Statement

1.1 This Privacy Statement applies to your use of the Monster Furniture website www.monsterfurniture.com.au

1.2 We understand that your privacy is important to you, and we are committed to protecting your personal information.

1.3 The following Privacy Statement has been collated to provide a clear outline of how and when your personal information is collected, stored and distributed by us through your use of www.monsterfurniture.com.au.

1.4 We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth)

1.5 Our website may contain links to third party websites. We are not responsible for the privacy policies of any third-party websites, and it is recommended that you review the privacy policy of each website you visit.


2.0 Collection of Personal Information

2.1 The primary way we collect personal information from you is when you make a purchase from us or if you used our site to request a quote or send us an enquiry.

2.2 Collected personal information may include your name (first and/or surname), phone number and email address, your payment details plus your street and/or postal & billing address, and also any other information provided by you in the course of a transaction/purchase/enquiry or when you contact us.

2.3 The personal information we collect from you will include information you give us when you register to our website or subscribe to our direct email database, process a purchase from us, and/or if you contact us, and we only collect your personal information for the purposes of conducting our business.

2.4 Third party providers and/or we may place cookies on your browser when you visit our website to improve our business and the service, we provide to you and to manage & enhance our website performance. We and/or Google and/or social media platforms Facebook & Instagram may use this information to optimise and place advertisements. Facebook’s & Instagram’s ability to use and share information collected by Facebook Business is restricted by the Facebook For Business’ Terms & Policies and Privacy Compliance, details of which can be found here and Google’s ability is restricted by the Google Analytics Terms of Use and Privacy Policy.


3.0 Direct Marketing

3.1 Along with most businesses, marketing is important to our continued success. We have a great range of exceptionally good value products. We therefore like to stay in touch with our customers and let them know about new releases, special offers and store news. Thus, we provide you with information about our news and promotions which may be of interest to you.

3.2 We will not disclose your personal information to third parties for marketing purposes without first notifying you.

3.3 You may opt out at any time if you don’t wish to receive marketing messages from us. You can opt out by contacting us or through any opt out link mechanism contained in any of our direct marketing messages to you.


4.0 Collection of Analytics information

4.1 By using our website and agreeing to this policy, you accept that we have your permission to place and store cookies on your browser. Additionally, third party providers may place and analyse cookies on your browser or use web beacons or similar technology to collate & collect information.

4.2 You can manage cookies by accessing the individual settings in your browser.

4.3 When you visit this website, our server may log the following information, which is provided by your browser and this information is logged for statistical purposes only:

  • the operating system & browser you were using when on our website;
  • your geo-location, personal IP address or your server’s IP address;
  • the address of the referring page (previous website you were on) that led you to our website
  • the web pages you visit on our website including your flow to each of our web pages; and
  • the web page usage statistics, including the time you spent on each of our web pages.

Additionally, our server may log the address of the pages you accessed, plus the date and time of your visit to our website.

4.4 We don’t wish to identify you or your browsing activities except in these circumstances:

  • if your usage has caused technical issues on our site which may require us to contact you to resolve (thus we may identify your IP address to enable us to contact you);
  • in the event of a legal investigation, where a warrant has been issued to inspect our service provider’s logs.


5.0 Access To and Alteration of Records Containing Personal Information

5.1 We endeavour to take all reasonable steps to allow you to access your personal information and we will correct the information if we are notified and satisfied it is incorrect.

5.2 When you provide personal information to us via the Internet, we rely on the accuracy of that information. To assist with ensuring accuracy, please contact us if any of the details you have provided change.


6.0 Disclosure & Use of Personal Information

6.1 For the purpose of providing you with the goods or services that you have requested and to enable us to conduct our business as a furniture store and online retailer are the reasons why we use your personal information.

6.2 If/when we provide your personal information to a third-party service provider, we take all reasonable and appropriate steps to ensure your personal information is protected. Third-party service providers include, but are not limited to, our payment gateway providers, and the marketing, logistics and technology support services for Monster Furniture.

6.3 Only if you have given express or implied consent will we use your personal information for marketing purposes or if it is impracticable to seek consent before this use.

6.4 When you subscribe to the Monster Furniture direct email database, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes emails we regularly send out about events, new products & special deals that we think might be of interest. If you do not wish to receive such emails, all you need to do is hit the ‘Opt Out’ button at the base of a received marketing email. Our electronic marketing campaigns & correspondence are following the compliance requirements of the Spam Act 2003 (Cth).

6.5 Contracts we have with other parties for the provision of services may require us to disclose your personal information to them and our service provider contractors are required to adhere to the terms of this Privacy Statement.


7.0 Sensitive Information

7.1 We do not collect sensitive information such as your political opinions, ethnic or racial origin, or religious beliefs.


8.0 Security of Your Personal Information

8.1 We aim to protect the personal information we hold against unauthorised access, loss, use, modification, or disclosure and against other misuse. When no longer required, personal information is deleted or destroyed in a secure manner.


9.0 Access to Your Personal Information and Complaints Procedure

9.1 Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you. We will allow you access to the personal information we hold about you within a reasonable time upon receiving your request. When requesting such access, please identify the precise type/s of information you require. You can request by contacting us on 1300 950 933 or by emailing us at: [email protected]

9.3 To make a complaint about a breach of the Australian Privacy Principles, which includes how we may have handled your personal information, you can contact us as outlined in clause 8.1 above. We will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may gain further information regarding privacy from the Office of the Australian Information Commissioner.


Privacy Policy last updated September 2021.